Frequently Asked Questions

Countries we ship to: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Slovenia, United Kingdom and United States.

Once you’ve chosen your favorites at kennyanker.com, we’ll ship to all the countries on the above list. But don’t worry if your home country isn’t mentioned, we’ll happily help ensure you receive what you need. Drop us a line at mail@kennyanker.dk and we’ll go from there.

You’ll see the complete list of delivery options and prices listed when you checkout at kennyanker.com. You can choose the delivery time of your package depending on whether you are happy to wait a little longer and save on postage, or would rather have your package arrive as soon as possible, which costs a little more.

You’ll see the complete delivery options list and the prices when you checkout.

Our warehouse team works hard behind the scenes to ship every KENNY ANKER package within one working day of you placing your order, so products will soon be on their journey to you! You can choose the delivery time of your package depending on whether you are happy to wait and save a little on postage, or would rather have your package arrive as soon as possible, which costs a little more. We’ll give you all the available delivery options and prices at checkout so you can decide what’s best for you.

Once you’ve finished shopping at kennyanker.com, we’ll follow up with a confirmation email containing your tracking number. If you can't find it, we’re only an email away, so let us know at mail@kennyanker.dk.

It’s rare, but if your package gets lost during delivery, don’t worry, we are here to help. Let us know immediately by emailing your details to mail@kennyanker.dk and we will respond as soon as possible.

We’re always keen to resolve any issues as soon as possible, so if you have received an unexpected item that you didn’t order, let us know immediately at mail@kennyanker.dk so we can help.

We’ll pack your products securely so that you’ll find them in pristine condition on opening. If, on the rare occasion, you receive a broken or damaged product, let us know at mail@kennyanker.dk and we can exchange or refund the item as you wish!

Because we want to ensure you have just the right product for you, we’ve made exchanging an item you’ve bought at kennyanker.com straightforward. The first step is to inform us by sending an email within 14 days after receiving the product you wish to swap. Include all your details with the request and email us at mail@kennyanker.dk so that we can help. Meanwhile, please keep your unused product in pristine condition and in its original packaging.

Yes! Returning products is free and easy. Your first step is to contact us at mail@kennyanker.dk so we can send you a return label that you can use to post your items back to us.

We’ve made returning products fuss-free! Your first step is to contact us at mail@kennyanker.dk so we can send you a return label that you can use to post your items back to us. The good news is … there’s no extra cost involved!

If you want to return your products, drop us a note at mail@kennyanker.dk. Once we’ve received your email with all your details, we’ll organize a return label for your shipment with our full address printed, so there’s less for you to do!

It’s easiest to think of the return policy as a 14-day rule. As a consumer, you have the right to cancel your purchase up to 14 days after you’ve received your order and you’ll be able to request a refund during this time. So you won’t be able to cancel your order if you’ve had it for longer than 14 days. If you have ordered several items in one order, but they are delivered individually, the deadline runs from the day you receive the last item.

We’ll let you know by email as soon as we have received the package you’re returning to us. If, in due time, you have not received an email regarding your return, just let us know at mail@kennyanker.dk so we can update you.

It’s approximately two weeks. Once our warehouse team has received your returned items, in pristine condition, you will receive your refund within 14 working days, depending on your bank.

We make our collections as vegan-friendly as possible. All the KENNY BROWS products are vegan. However, the KENNY SKIN Perfectionist Concealer is not vegan-friendly as the formula contains beeswax. None of our products are tested on animals.

We make all our KENNY BROWS and KENNY SKIN products with effective but gentle formulas that have the least chance of triggering a reaction. That’s why we don’t use perfume or other allergenic substances. You’ll find our KENNY BROWS Brow Gel Clear is allergy certified. In addition, every product in the KENNY BROWS collection has been awarded the “A Kolbe” from the Danish consumer council, which means they are a clean choice if you want to avoid problematic ingredients.

If you’re in doubt about which color will perfectly match your complexion, we can help. Take a headshot of yourself in daylight and send it to mail@kennyanker.dk. Once we’ve considered your skin tone, we can guide you to the best color for you.

Rest assured, we’ll know what’s best for you, brow expertise is our thing! Take a headshot of yourself in daylight and send it to mail@kennyanker.dk. Once we’ve reviewed it, we can guide you to the color that will work best with your brows.

Yes! If you’re in doubt about which color to choose, we can help. Take a headshot of yourself in daylight and send it to mail@kennyanker.dk. Once we’ve taken a look, we’ll be able to guide you to the color that will really work for you.

Yes! We think a gift card makes a great present, it’s always fun for those you wish to treat to choose what they would like for themselves. You can find them at kennyanker.com, available in several different amounts. The recipient of the gift card can use it online or at any one of our brow studios.

We hope you’ll be excited to choose your gift straightaway, but for those who like to save their treats for later, you’ve got two years to do so! Make sure to put a note in your diary two years from the date of issue, so you don’t miss out.

Once you’ve chosen your favorite KENNY ANKER products, go to checkout, where you’ll be invited to enter the gift card code. The amount on your card will automatically be deducted from your order’s total. If there’s an amount left over on your card, lucky you! You can use the same gift card code until you’ve enjoyed spending your total amount.

If you lose your gift card before you have a chance to use it, drop us an email with your details and the name of the person who treated you at mail@kennyanker.dk. We’ll then be able to trace the original purchase and have a new card sent to you.

We’re sure you’ll find a payment method that suits you, just select your preferred option at the checkout.

It’s possible that you may be charged an international transfer fee by your bank when you shop with us. This charge comes directly from your bank and is out of our control, that’s why we can’t guarantee that you will not be charged a fee when you place your order.

All the prices on kennyanker.com are in euros, which is also the currency in which you pay.

We comply with the EU's rules for personal data security and the GDPR legislation.

If you wish to change your order after it’s been placed, let us know at mail@kennyanker.dk, our team are waiting to help.

If you change your mind and want to cancel your order, drop us a note as quickly as possible at mail@kennyanker.nl. We’ll need your request in writing within an hour of your order being placed as we are pretty speedy in preparing your goodies to be shipped. All orders made first thing in the morning and up until 1.30 pm will usually be sent out the same day. If you’ve selected ‘Budbee’, this ensures your package leaves us even earlier. So to make changes we need to react fast. Even if you contact us after an hour, we will do our best to help with your cancellation request.